Does PICO^HOUSE require a minimum order? Yes, our minimum food orders start at ~$1000+ and can go up from there depending on date and time.
What is the travel fee for? The travel fee makes it possible for us to provide (labor & utilities) service to your area. If the event is within 30 miles of our commissary location there is no travel fee.
Do I need to provide a permit for PICO^HOUSE to cater my event? We have permits for Los Angeles, Los Angeles City, Culver City, Santa Monica, and Burbank.If you are located in any of these areas, there is no need to obtain a permit. In addition, no permit is necessary when parking on private property.
The price quotes have gone up since the last time we talked, can you honor the old prices? Unfortunately, unless a contract is signed, with the old prices, by both PICO^HOUSE & the client we must adhere to our current prices.
How far in advance should I book a PICO^HOUSE event? We cannot always guarantee open time slots, so the sooner you book the quicker you can secure the date. Please fill out our Catering Request Form so we can save a spot for you and contact you to discuss. Please call the office for last minute inquiries, (818) 590-7192.
When is the total due? The balance is due via Credit Card ~the Friday prior to your event, or by Cash the day prior to your event (before doors open). Checks will only be accepted 10 BUSINESS DAYS PRIOR (to allow for clearance).
I have filled out the Catering Request Form, does this mean I have booked the event? If not, how can I? Unfortunately not, it is just a Request, in order to secure your event you would need to sign the PICO^HOUSE Contract & pay the 50% deposit.
Do you have an alternative to the PICO^ HOUSE grain bowls? Can I do a pick up order from a truck? Yes, PICO^HOUSE chefs will work with you to create a custom menu. Our chefs have extensive training in a wide variety of cuisines and techniques and would be thrilled to accommodate! Although we highly recommend ordering & eating directly from a truck, as the food tastes best right off the truck, we try our best to approve most pick-up orders. We also do offer off-site caterings at an additional cost.
Does PICO^ HOUSE provide trash cans, plates, utensils and napkins? Yes! We've got you boo.
Is the Deposit refundable? PICO^HOUSE requires a 50% deposit to secure any event
If your event is cancelled:
30 or more days prior to the event date, the full deposit will be refunded
15-29 days prior to event, ½ of the deposit will be refunded
4-14 days prior to event, the full deposit will be retained by PICO^HOUSE
3 days or less prior to the event, the full amount of the event will be retained / owed to PICO^HOUSE
Guaranteed Parking: Client must verify that we are allowed to park at the event location site. If, for any reason, PICO^HOUSE is unable to park at the event, all monies for the event, in full, will be retained by PICO^HOUSE. PICO^HOUSE trucks cannot drive up hills with a 25% grade or higher. CLEARANCE (approx.): length: 23 feet; height: 18 feet; width: 8 feet; weight: 15k+) 1. Private parking area or 2. Street parking (at least 200 feet from food establishments & 500 feet from schools, unless we have received approval from those establishments)
What form of payments do you accept? PICO^HOUSE accepts cash, credit cards, cashier & personal checks (checks must be received 10 business days prior to the event for clearance, payable to: Pico House LLC). $35 charge for any bounced / returned checks.